NHS Greater Manchester Shared Services

IT Engineer · Greater Manchester

NHS North West Commissioning Support Unit

IT Engineer · April 2014 to March 2016 · Greater Manchester

NHS Greater Manchester Commissioning Support Unit
IT Engineer · April 2013 to March 2014 · Greater Manchester

Supporting Clinical Commissioning Groups (CCG), the Greater Manchester Commissioning Support Unit (GMCSU), and Acute Hospital Trusts within Greater Manchester.

NHS Manchester
IT Service Desk Analyst · October 2006 to March 2013 · Manchester, United Kingdom

Support of over 5500 users within an NHS organisation; providing first and second line support. Logging calls efficiently within ITIL accredited service desk software ensuring SLAs are adhered to. Effective first-time resolution where possible, and then escalation of calls to external engineers for hardware faults and network faults which are unable to be resolved remotely. Faults escalated to external organisations where specialist and third-party software is supported. Full communication between the end-user and third parties are dealt with effectively.